Privacy Policy
We respect your privacy and handle data responsibly. This policy explains what we collect, why we collect it, how we use it, and the choices you have. It reflects our GDPR-aware practices and our commitment to transparency, including where AI-assisted tools are used.
Information We Collect
We collect only what is necessary to deliver our services and respond to your requests:
- Contact details (name, email, phone) when you submit forms or contact us
- Company information you provide for proposals or service delivery
- Usage data from our website (pages viewed, device, approximate location) for analytics
- Technical logs for security and reliability (IP address, timestamps, error diagnostics)
- Communication history related to sales, projects, and support
How We Use Your Information
We use data to operate, improve, and secure our services:
- Respond to inquiries and provide proposals
- Deliver contracted services and customer support
- Manage accounts, billing, and legal compliance
- Improve website performance and content relevance
- Protect against fraud, abuse, and security threats
AI and Automated Processing Transparency
We use carefully selected AI-assisted tools to enhance efficiency and quality. These tools may help summarize communications, classify requests, or suggest responses. Automated outputs are reviewed by our team before decisions that affect you are made.
- We do not sell personal data to AI providers
- Where external AI services are used, data is minimized and protected
- You can request human review and object to automated processing where applicable
Data Sharing
We share data only with trusted processors and only for the purposes described above:
- Hosting, security, analytics, and communication service providers
- Professional advisors (e.g., accounting) where necessary
- Authorities when legally required to comply with applicable laws
All processors are bound by confidentiality and data protection obligations.
Data Retention
We retain personal data only for as long as needed to fulfill the purposes outlined in this policy, meet legal requirements, and resolve disputes.
Typical retention: inquiry data up to 12 months, contract and billing records according to statutory periods.
Data Security
We apply technical and organizational measures to protect data:
- Access controls and role-based permissions
- Encryption in transit and secure configurations
- Regular updates, monitoring, and incident response procedures
User Rights
Subject to applicable law, you can:
- Request access to your personal data
- Request correction or deletion of inaccurate data
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Privacy Contact
For privacy questions or requests, contact our team using the website contact form or your usual account representative. Please include enough detail to help us identify you and respond efficiently.
Policy Updates
We may update this policy to reflect changes in technology, regulations, or our services. Material changes will be highlighted on this page. The latest version applies from the date it is published.